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Cyber-attack on Employee and Family Assistance Program Computer System
On May 21, data stored on the computer systems supporting Vancouver Coastal Health's (VCH) Employee & Family Assistance Program (EFAP) were encrypted by ransomware, a form of malicious software. VCH immediately activated its cyber-attack response, engaged external cybersecurity experts to help conduct a comprehensive investigation, and reported the incident to the Office of the Information & Privacy Commissioner.

The investigation of this cyber-attack is now complete and there is no evidence any data has been removed or misused from EFAP computers. The last five years of the client database has been fully restored up to February 2020 - partial client data has been restored from March to May 2020.

We are reaching out to clients to inform them of the cyber-attack. More information is available on our client Q&A page. If you would like to speak to someone, please contact our call centre at 1-844-930-2843. Our call centre is open from 8 a.m. to 9 p.m.,
July 8 to 14, then July 15 onwards from 8 a.m. to 5:30 p.m., Monday to Friday.

External Counselling & Wellness Resources
A list of external counselling and wellness resources is also available.

24/7 ASSISTANCE: 1-800-505-4929