We are here for you.
During these challenging COVID-19 times, we have increased our number of therapists providing phone and video support,
and we are available when you need us, 24/7. To get started, please complete this form. We want to hear from you.

Cyber-attack on Employee and Family Assistance Program Computer System
On May 21, data stored on the computer systems supporting Vancouver Coastal Health's (VCH) Employee & Family Assistance Program (EFAP) were encrypted by ransomware, a form of malicious software. VCH immediately activated its cyber-attack response, engaged external cybersecurity experts to help conduct a comprehensive investigation, which is now complete. There is no evidence any data has been removed or misused from EFAP computers.

More information is available on our client Q&A page. If you would like to speak to someone, please contact our call centre at 1-800-505-4929. You can also reach us by email at questions@efap.ca.

External Counselling & Wellness Resources
A list of external counselling and wellness resources is also available.

24/7 ASSISTANCE: 1-800-505-4929